What kinds of ongoing value are you seeing across RxRevu’s RTPB clients?
Our health system clients find many benefits from our RTPB service. It’s really a win for the prescribers and their patients. We know that nearly 50% of patients have abandoned a prescription at the pharmacy due to cost. This causes additional work for teams managing prescriptions, since they have to follow-up with these patients and their pharmacies. Frankly, no one has time to spare for such avoidable work, even on a normal day. With so much energy dedicated to managing COVID now, time is even more precious.
Jade Perkins, Director of Client Services:
It’s interesting – we expected to see a significant drop in routine prescribing due to COVID-19, and while there has been a slight dip in overall transactions due to a reduction of non-essential visits, people still are dealing with chronic conditions and emergency situations. Physicians are still prescribing medications, and our clients find tremendous value in being able to discuss pricing and coverage with their patients before a medication is ordered. As Jacqui mentioned, these conversations with patients are incredibly important during a time when so many patients are more cost-conscious than ever before.
What about internal resources to get RTPB up and running?
The great part about our tool is that all happens natively in the EHR workflow, and it only takes about 8-10 hours to build and turn on. That’s it. When it comes to IT projects and resources being prioritized, our clients recognize that turning on access to RTPB was likely the smallest lift of any of their recent IT projects. Resources required for the build include an ambulatory and interface analyst and a clinical decision maker. The tool is also free for health systems to use, which is an imperative when margins are so tight.
What kind of ongoing maintenance is needed?
None! Our solution is fully integrated into both Epic and Cerner, so there is nothing that needs to be done on the client’s end from an upkeep perspective, other than continuing standard upgrades via the EHR vendor. Once RTPB is launched, our Client Services team remains focused on providing value and ensuring health systems receive the highest level of service, including ongoing reporting and support.
We are always working to expand our payer and PBM coverage network. Why is this so important for health systems?
While we’re already connected to some of the largest payers and PBMs in the market, we are continuing to add more to our network over time. These new connections will bring additional data to the tool and will reduce situations where patient coverage isn’t available. One of the main pillars of our business is the idea that the patient comes first, so if we are able to provide more robust patient data, we are able to better serve our clients and their patients.
What other considerations should a health system know before connecting to RxRevu?